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May 6 @ 9:00 am - 12:00 pm
Cost: $5.00 – $50.00
presents:
Mastering the Art of Professionalism
via Webinar
Date & Time: Wednesday, May 6, 2026 | 9:00 a.m. – 12:00 p.m.
Location: Webinar via Zoom
Cost: $5
This program is funded by a generous grant from M&T Charitable Foundation.
What to Expect
“Mastering the Art of Professionalism” is an interactive and comprehensive training designed to equip participants with the skills and mindset required for success in professional environments. Through discussions, exercises, and practical examples, participants will explore the foundations of professional behavior, the influence of personal and external factors on conduct, and strategies for effective communication, conflict resolution, and self-care. This training emphasizes adaptability, emotional intelligence, and the importance of maintaining a positive and professional demeanor in diverse workplace settings.
Objectives
- Explore the psychological and environmental factors that influence behavior
- Define Professionalism
- Practice effective communication techniques, including active listening, assertive expression, and appropriate use of formal and informal language.
- Learn strategies to de-escalate and resolve workplace conflicts constructively.
- Master tools and methods to prioritize tasks, reduce procrastination, and enhance productivity.
- Identify strategies to manage stress, prevent burnout, and maintain a healthy work-life balance.
- Apply the “Seven Cs of Customer Service” to ensure client satisfaction and foster positive relationships.
- Learn to navigate challenging situations and shift workplace expectations with flexibility and composure.
Facilitator
Lauren M. Krebs, MPH, CPS is a Prevention Program Supervisor for the Dauphin County Department of Drug & Alcohol Services and has been a trainer with PennCares Support Services since 2019. She holds a Master of Public Health and is a Certified Prevention Specialist through the Pennsylvania Certification Board. Lauren brings experience in prevention programming, leadership development, and curriculum design, offering a practical, real-world perspective grounded in public health and professional practice.
Continuing Education Units (CEUs)
- Social Work: 3.0 CEUs (Pending Approval) – $5 per Social Worker requesting CEUs
- Nursing: 3.0 Contact Hours Available – $50 per RN requesting CEUs
Continuing Education Fees are determined by the respective accrediting bodies and are not set by PennCares.
Nursing CEU Disclosure:
Penn State Ross and Carol Nese College of Nursing is approved with distinction as a provider of nursing continuing professional development by Pennsylvania State Nurses Association Approver Unit, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Participants with a valid RN license that attend the entire Nursing Continuing Professional Development program (NCPD), can earn 3.0 contact hours.; partial contact hours are not awarded.
Questions?
Contact Allison Fisher at trainings@penncares.org.
PennCares Cancellation Policy
- PennCares Support Services reserves the right to cancel an event due to low enrollment or other circumstances which would make the event non-viable.
- PennCares reserves the right to substitute course instructors as necessary.
- If PennCares cancels an event, registrants will be offered a full refund.
Postponement: Should circumstances arise that result in the postponement of an event, registrants will have the option to either receive a full refund or transfer registration to the same event at the new, future date.
Substitutions and Transfers: We understand that circumstances may occur to prevent you from attending a training. If you find that you are unable to attend one of PennCares’ trainings, you have several options:
- Send a substitute: Substitutions are accepted as long as a written request is received. Substitutions may be made without penalty provided the original registrant contacts PennCares at trainings@penncares.org to request this change.
- Transfer to another course: Transfers are accepted up to the day of the event as long as a written request is received. In the event the registrant cannot attend a scheduled course for which he or she is enrolled, registration can be transferred to another course.
- Refund of monies: Requests for refunds must be made in writing and received by the training refund deadline stated on the training registration form. (See below for cancellation policy).
Registration Cancellation by Participant
- Unless specifically stated on registration materials, the deadline to request a refund for your registration is 5 business days before the event.
- Registration cancellations requested prior to the deadline will be eligible to receive a refund less a 5% administration fee. *
- Cancellations received less than 5 business days before the event will not be eligible for a refund and will be billed for the total cost.
- Registered no-shows are not eligible for a refund and will be billed the total cost.
- Cancellations will be accepted via e-mail to trainings@penncares.org and must be received by the stated cancellation deadline.
- All refund requests must be made by the attendee/payee.
- Refund requests must include the name of the attendee, the training date, and payment method.
These above policies apply to all PennCares trainings unless otherwise noted in the corresponding event materials. Please read all individual event information thoroughly.